| 000 -LEADER |
|---|
| fixed length control field |
00339nam a2200109Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
180530s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
978-0-070-49964-5 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Nath, D |
| 245 #4 - TITLE STATEMENT |
|---|
| Title |
The nuts and bolts of CRM (Customer Relationship management) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New Delhi |
| Name of publisher, distributor, etc. |
Tata McGraw Hill Publishing Co Ltd |
| Date of publication, distribution, etc. |
2005 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxii, 208p. |
