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Customer relationship management: Emerging concepts, tools and applications

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BookPublisher: New Delhi Tata McGraw Hill 2001Description: xv, 544p.ISBN: 0-07043504-9.

List(s) this item appears in: Customer relationship management: Emerging concepts, tools and applications

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Item type	Current location	Call number	Status	Date due	Barcode
		658.812 SHE (Browse shelf)	Available		500880
		658.812 SHE (Browse shelf)	Available		500920

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Previous	658.802 POD Status signals: A sociological study of market competition	658.812 GOT Sense & respond: How successful organizations listen to customers and create new products continuously	658.812 SHA Customer relationship management: A strategic perspective	658.812 SHE Customer relationship management: Emerging concepts, tools and applications	658.812 SHE Customer relationship management: Emerging concepts, tools and applications	658.8120285 SEY Customers.com: How to create a profitable business strategy for the Internet and beyond	658.8120285 SEY Customers.com: How to create a profitable business strategy for the Internet and beyond	Next

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