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Crucial conversations: Tools for talking when stakes are high

by Patterson, K. et. All.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi Tata McGraw Hill Education Pvt Ltd 2002Availability: Items available for loan: [Call number: 153.6 PAT] (1).

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Crucial accountability: Tools for resolving violated expectations, broken commitments and bad behavior. 2nd. Edition.

by Patterson, K. et. All.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi McGraw Hill Education India Pvt Ltd 2013Availability: Items available for loan: [Call number: 302 PAT] (1).

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