000 07500nam a2200661 i 4500
001 8113599
003 IEEE
005 20191218152133.0
006 m o d
007 cr |n|||||||||
008 171122s2017 mau ob 001 eng d
019 _a1001545156
020 _a9781119081708
_qelectronic bk.
020 _z9781119081807
_qelectronic bk.
020 _z1119081807
_qelectronic bk.
020 _z111908170X
_qelectronic bk.
020 _z9781119009757
020 _z1119009758
024 7 _a10.1002/9781119081708
_2doi
035 _a(CaBNVSL)mat08113599
035 _a(IDAMS)0b0000648601361c
040 _aCaBNVSL
_beng
_erda
_cCaBNVSL
_dCaBNVSL
050 4 _aHV551.2
082 0 4 _a658.4056
_223
245 0 0 _aCulture and crisis communication :
_btransboundary cases from nonwestern perspectives /
_cedited by Amiso M. George, Kwamena Kwansah-Aidoo.
264 1 _aHoboken, New Jersey :
_bWiley,
_c2017.
264 2 _a[Piscataqay, New Jersey] :
_bIEEE Xplore,
_c[2017]
300 _a1 PDF (408 pages).
336 _atext
_2rdacontent
337 _aelectronic
_2isbdmedia
338 _aonline resource
_2rdacarrier
490 1 _aIEEE PCS professional engineering communication series
500 _aIncludes index.
505 0 _a-- A Note from the Series Editor xi -- Author Biographies xiii -- Foreword xxiii -- Preface xxvii -- Acknowledgments xxix -- I INTRODUCTION -- 1 Setting the Scene: Communication, Culture and Crisis in a Transboundary Context 3 /Kwamena Kwansah-Aidoo and Amiso M. George -- II AFRICA -- 2 Egypt: Dealing with Political and Cultural Crisis in a Troubled Middle East Region 21 /Ibrahim Saleh and Heba Metwali -- 3 Ghana: Embarrassing the Nation to Pay Brazil: The Ghana Black Stars Player Revolt at the 2014 FIFA World Cup 38 /Kwamena Kwansah-Aidoo -- 4 Nigeria: Containing Ebola in Nigeria: Lessons in Effective Risk and Crisis Communication 57 /Amiso M. George -- 5 South Africa: Killing in the Name of "Stolen" Jobs: The April 2015 Xenophobic Attacks in South Africa 76 /Kwamena Kwansah-Aidoo and Ibrahim Saleh -- III ASIA/EURO-ASIA -- 6 China and Taiwan: One Crisis, Two Responses: A Transboundary Analysis of the Melamine-Tainted Milk Powder Crisis in China and Taiwan 99 /Yi-Hui Christine Huang and Joanne Chen Lyu -- 7 India: They Came by Boat: The 2008 Terrorist Attack on Mumbai 119 /Soumitro Sen and Uttaran Dutta -- 8 Indonesia: Power Distance, Uncertainty Avoidance, and Rukun: Managing the Transboundary Haze Crisis in Indonesia 136 /Reidinar Juliane Wardoyo and Augustine Pang -- 9 Japan: Culture as Crisis Communication: Tokyo Electric Power Company and the Fukushima Daiichi Nuclear Power Plant Disaster 153 /Cornelius B. Pratt and Ronald Lee Carr -- 10 Kazakhstan: Understanding the Zhanaozen Crisis Through the Intercultural Lenses of Eurasianism in Kazakhstan 167 /Elena Kolesova and Dila Beisembayeva -- 11 Malaysia: "Almost Without a Trace": Missing Flight MH370, Culture and Transboundary Crisis Communication in the Era of Social Media 184 /Kwamena Kwansah-Aidoo and Amiso M. George -- 12 Singapore: Cultural Impediment or Reflection of Global Phenomenon: State of Social Media Crisis Preparedness in Singapore 209 /Augustine Pang and Christabel Reena David -- 13 South Korea: Going Nuts Over Nuts: The Korean Air Ramp Return Crisis 225 /Jangyul Robert Kim and Kyung-Hyan Yoo.
505 8 _aIV MIDDLE EAST -- 14 Syria: A Battle for Hearts and Minds: Dealing with Syria's Intractable Humanitarian Catastrophe 243 /Kwamena Kwansah-Aidoo and Ibrahim Saleh -- 15 Turkey: "Nothing Will Ever Be the Same": The Borusan Case and the Socio-Cultural Dynamics of Crisis in Turkey 270 /Ebru Uzuno?glu and Selin TŠ urkel -- V LATIN AMERICA -- 16 Brazil: Gone with the Mud: Learning from the Nitero' i Disaster in Brazil 289 /Regina Coeli da Silveira e Silva and Amiso M. George -- 17 Colombia and Guatemala: When Conflict Shifts: An Analysis of Chiquita Brands' Transnational Crises in Colombia and Guatemala 308 /Juan-Carlos Molleda and Gabriel C. Stephen -- VI CONCLUSION -- 18 Looking Ahead: Planning for Crisis Communication Across Cultural and Transboundary Contexts 327 /Amiso M. George and Kwamena Kwansah-Aidoo -- A Sample Crisis Plan 342 -- B Public Relations Crisis Tool Kit 346 -- C Administrative Crisis Response Scenario: Internal -- Facility Disaster 352 -- D Incident Report Form 355 -- E Holding Statement 357 -- F Initial Media Statement 358 -- G Crisis Communications Roles and Responsibilities 359 -- H Sample Media Contact Log 361 -- I Media Statement 362 -- J Key Message 363 -- Index 365.
506 _aRestricted to subscribers or individual electronic text purchasers.
520 _a A collection of case studies from nonwestern countries that offers an analysis of the significant role culture plays in crisis communication Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news outlets, health organizations, technical experts, politicians, and local communities communicate in crisis situations. Taking a wider view than a single country's perspective, the text contains a cross-cultural and cross-country approach. In addition, the case studies offer valuable lessons that organizations that wish to operate or are operating in those cultures can adopt in preparing and managing crises. The book highlights recent crisis events such as Syria's civil war, missing Malaysia Airline Flight MH370, and Japan's Fukushima Daiichi nuclear power plant disaster. Each of the case studies examines how culture impacts communication and responses to crises. Authoritative, insightful, and instructive, this important resource: . Analyzes how nonwestern cultures respond to crises. Covers the role of culture in crisis communication in recent news events. Includes contributions from 18 international authors who provide insight on nonwestern cultures and crisis communication Written for communication professionals, academics, and students, Culture and Crisis Communication presents an insightful introduction to the topic of culture and crisis communication and then delves into illustrative case studies that explore intracultural and transboundary crisis communication.
530 _aAlso available in print.
538 _aMode of access: World Wide Web
588 _aOnline resource; title from PDF title page (EBSCO, viewed September 5, 2017)
650 0 _aCrisis management
_vCross-cultural studies.
650 0 _aCrisis management
_zBRIC countries.
650 0 _aCrisis management
_vCase studies.
650 0 _aCommunication, International
_vCase studies.
650 7 _aCommunication, International.
_2fast
650 7 _aCrisis management.
_2fast
651 7 _aBRIC countries.
_2fast
655 4 _aElectronic books.
655 7 _aCase studies.
_2fast
655 7 _aCross-cultural studies.
_2fast
700 1 _aGeorge, Amiso M.,
_eeditor.
700 1 _aKwansah-Aidoo, Kwamena,
_eeditor.
710 2 _aIEEE Xplore (Online Service),
_edistributor.
710 2 _aWiley,
_epublisher.
776 0 8 _iPrint version:
_z9781119009757
_z1119009758
_w(OCoLC)922909652
830 0 _aIEEE PCS professional engineering communication series.
856 4 2 _3Abstract with links to resource
_uhttps://ieeexplore.ieee.org/xpl/bkabstractplus.jsp?bkn=8113599
999 _c43031
_d43031