000 00406nam a2200109Ia 4500
008 230901s9999 xx 000 0 und d
020 _a9789351340010
100 _aPatterson, K. et. All
245 0 _aCrucial accountability: Tools for resolving violated expectations, broken commitments and bad behavior. 2nd. Edition.
260 _aNew Delhi
_bMcGraw Hill Education India Pvt Ltd
_c2013
300 _axix, 275p.
999 _c44884
_d44884